Client Experience Survey

At Pickering Public Library (Library), our mission is to inspire a thriving community where everyone comes together to discover, learn, play, and connect.

To help us understand how you use library spaces, programs and services, and what we can do to improve your experience, we invite you to complete this survey. This survey will take about 10 minutes to complete.

The feedback we receive will shape future library programs, services, events, and policies. By participating, you’re helping build a more inclusive and responsive library for everyone in our community.

Terms of Use – Privacy Notice:

You do not need to provide personal identifying information to complete this survey, and all responses will remain anonymous. Participation is entirely voluntary, and any information collected by Pickering Public Library is done so under the provisions and protocols of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

Terms of Use – Information Collection Notice:

The information on this form is collected by the authority of sections 20 (a) and (d) of the Public Libraries Act. The information collected will only be used for improving services provided by Ontario Public Libraries. Questions related to the collection of this information should be directed to Chris Moore, Director of Corporate Services and Collections: chrismoore@pickeringlibrary.ca or 905-831-6265 extension 6229

Have you already completed this survey? If so, you do not need to respond again.

Your Experience Matters - Client Experience Survey

Terms of Use: Privacy and Information Collection Notice(Required)

Visiting / Accessing the Services of the Library

1. In 2025, which of the following have you done? (Select all that apply)
2. Which location of the Pickering Public Library do you visit most often?
3. How often do you visit or access the Library?
4. What is your typical reason for visiting a Library location? (Select all that apply)
Very SatisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfiedDoes not apply
Very SatisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfiedDoes not apply
Very SatisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfiedDoes not apply
Very SatisfiedSatisfiedNeither satisfied nor dissatisfiedDissatisfiedVery dissatisfiedDoes not apply
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
HostileCautious / SuspiciousIndifferentI'm learning about it / engaging with it because I have toCuriousEnthusiasticToo enthusiastic - I have to slow down
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree

Collections

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeDoes not apply
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeDoes not apply

Library Spaces

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeDoes not apply
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrong disagreeDoes not apply
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrong disagreeDoes not apply
Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagreeDoes not apply

Please use the comment boxes below to share ideas, comments, or questions about different areas of the Library services:

Demographic Information

The following questions are to help us understand who is accessing our services. All information is confidential and anonymous.
1. What age category do you fall under?
2. What best describes your gender?
(Gender identity is the gender that people identify with or how they perceive themselves, which may be different from their birth-assigned sex.)
3. Do you identify as a person with a disability? (Disability is defined by the Accessible Canada Act, is understood as any physical, mental, intellectual, cognitive, learning, communication or sensory impairment, or a functional limitation that, in interaction with a barrier, hinders a person’s full and equal participation in society. Barriers can result from attitudes, policies, procedures, physical environments, information and communications. A disability can be permanent, temporary, or episodic, visible or invisible.)
4. Do you identify as First Nations, Métis and/or Inuk/Inuit? Check all that apply. (This question is about how you identify yourself e.g., includes status or non-status)
5. Which Race category best describes you? Check all that apply, e.g., if you are multi-racial or mixed race. (People often describe themselves by their race or racial background. For example, some people consider themselves as “Black", "White”, “South Asian”.)
6. Have you moved to Canada in the last 5 years?
7. Have you moved to the Durham Region in the last 5 years?

Thank you for taking the time to participate in our community survey. Your feedback is greatly appreciated.

Optional:

Everyone who completes the community survey can enter a draw to win one of three $25 gift cards to local Pickering businesses. Winners will be chosen at random, and each person can only win once. Winners will be contacted within two weeks after the survey ends. To enter the draw, please follow the link below to fill out and submit a prize ballot.

Client Experience Survey – prize ballot