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Digital Library
Browse
Events
Get a Library Card
Printing
Hours & Locations
Client Feedback and Suggestion Form
Do you have thoughts on how to improve our services, collections, or spaces? We want to hear from you! Please take a moment to complete our Client Feedback and Suggestions form:
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In the past 30 days, how have you used the Pickering Public Library? (Select all that apply.)
Visited the Central Library (One the Esplanade)
Visited the George Ashe Library (470 Kingston Road)
Visited the Claremont Library (4941 Old Brock Road)
Visited the Library’s website (pickeringlibrary.ca)
Borrowed physical items (books, audiobooks, DVDs, etc.)
Borrowed digital items (ebooks, downloadable movies and music, etc.)
Attended a program or event (online or in-person)
Spoke with Library staff on the telephone
Spoke with Library staff by email
Spoke with Library staff by online chat
None of the above
Please rate your satisfaction with…
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The service you received from Library staff during your visit(s) to the Central Library
The study space at the Central Library
The recreational space at the Central Library
The Maker Space at the Central Library
The hours of service at the Central Library
Your overall experience at the Central Library
0 = HIGHLY UNSATISFIED, and 10 = HIGHLY SATISFIED
Please rate your satisfaction with…
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2
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5
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9
10
The service you received from Library staff during your visit(s) to the George Ashe Library
The study space at the George Ashe Library
The recreational space at the George Ashe Library
The hours of service at the George Ashe Library
Your overall experience at the George Ashe Library
0 = HIGHLY UNSATISFIED, and 10 = HIGHLY SATISFIED
Please rate your satisfaction with…
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2
3
4
5
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7
8
9
10
The service you received from Library staff during your visit(s) to the Claremont Library
The study space at the Claremont Library
The recreational space at the Claremont Library
The hours of service at the Claremont Library
Your overall experience at the Claremont Library
0 = HIGHLY UNSATISFIED, and 10 = HIGHLY SATISFIED
Please rate your satisfaction with…
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3
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9
10
The Library’s website
0 = HIGHLY UNSATISFIED, and 10 = HIGHLY SATISFIED
Please rate your satisfaction with…
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8
9
10
The Library’s physical collection
The Library’s digital collection
0 = HIGHLY UNSATISFIED, and 10 = HIGHLY SATISFIED
Please rate your satisfaction with…
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10
The online program(s) or event(s) you attended
The in-person program(s) or event(s) you attended
The overall selection of programs and events the Library offers (online and in-person)
0 = HIGHLY UNSATISFIED, and 10 = HIGHLY SATISFIED
Please rate your satisfaction with…
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2
3
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10
The client service you received from Library staff on the telephone
The client service you received from Library staff by email
The client service you received from Library staff by online chat
0 = HIGHLY UNSATISFIED, and 10 = HIGHLY SATISFIED
How easy was it to do business with the Library?
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10
0 = HIGHLY UNSATISFIED, and 10 = HIGHLY SATISFIED
How likely are you to…
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10
Recommend the Library to a friend, colleague, or family member in the next 30 days?
Use the Library again in the next 30 days?
0 = HIGHLY UNSATISFIED, and 10 = HIGHLY SATISFIED
How valued do you feel as a client of the Library?
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10
0 = HIGHLY UNSATISFIED, and 10 = HIGHLY SATISFIED
Do you have any comments, suggestions, or feedback you would like to share with us?
For example, why do you feel valued, or not valued, as a client of the Library?
Have you received exceptional client service from a particular Library staff member? We'd love to hear about it, including the staff member's name so we can pass along the positive feedback!
Finally, would you like to receive a follow-up from Library staff?
Yes
No
Great! We will contact you as soon as possible. Please provide your contact information and we will contact you by either email or phone.
Name
First
Last
Email
Phone
